Warranty and return

Our company guarantees the perfect state of all its products. The prices on our website include VAT. Once the request, SusMaletas will confirm the receipt to the client itself, whose delivery will be done within the deadlines.

Returns: Received the order on the client's home, you will have 14 days to return the product if it is not your satisfaction, if so, is obliged to communicate by e-mail (info@susmaletas.com) and make a refund of the product in perfect conditions, including the original invoice.

The email should include:
Shipping Address: info@maletasviaje.com
Subject: Refund order number XXXX
Text:
Order number: XXXX
Reason for return.
Reason for change.

For information purposes, the cost of return or exchange will be charged 30 € depending on the pick up location, the weight and volume of the items. SusMaletas examined on a case back in the same situation considering the above three factors (place of collection, weight and volume).

Once checked the status of product, customer SusMaletas will refund the costumer the amount paid for the same payment method that was used in the initial transaction, net of transportation costs incurred in the return, within the following 15 days of receipt.

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

 

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